Privacy Policy

1. Introduction

Hola Gestoria ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We are based in Vélez-Rubio, Almería, Spain, providing administrative support services for paperwork and bureaucratic processes to expats and residents in Spain. Hola Gestoria is not a law firm and does not provide legal advice or legal representation.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Request our services
• Contact us via email, WhatsApp, or our contact form
• Subscribe to our newsletter

This information may include:

• Name and surname
• Email address
• Phone number
• Postal address
• NIE/TIE number
• Passport details
• Date of birth
• Nationality
• Employment information
• Financial information (for tax services)

2.2 Documents

To provide our services, we may require copies of:

• Passport or identity documents
• TIE/NIE cards or certificates
• Empadronamiento certificates
• Employment contracts
• Bank statements
• Tax documents
• Other official documents as required for your specific service

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use your information to:

• Provide and manage our administrative support services
• Process your applications and submissions to Spanish authorities
• Communicate with you about your cases and services
• Send you updates, reminders, and important notifications
• Respond to your inquiries and support requests
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under the EU General Data Protection Regulation (GDPR), we process your data based on:

• Contract performance: To provide the services you have requested
• Legal obligation: To comply with Spanish and EU law
• Legitimate interests: To improve our services and communicate with you
• Consent: Where you have given explicit consent (e.g., marketing communications)

5. Data Sharing and Disclosure

We may share your information with:

• Spanish government authorities: As required to process your applications (e.g., Extranjería, DGT, Hacienda, Seguridad Social)
• Notaries: When notarization is required for your documents
• Service providers: Third-party services that help us operate (e.g., cloud storage, email services)
• Legal requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encrypted data transmission (SSL/TLS)
• Secure cloud storage with access controls
• Regular security assessments
• Staff training on data protection

7. Data Retention

We retain your personal data for:

• Active clients: For the duration of our business relationship plus 5 years
• Tax documents: 6 years as required by Spanish law
• Marketing contacts: Until you unsubscribe

8. Your Rights

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal requirements)
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Objection: Object to certain types of processing
• Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at hello@holagestoria.es

9. International Transfers

Your data is primarily stored and processed within the European Economic Area (EEA). If any data is transferred outside the EEA, we ensure appropriate safeguards are in place.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Hola Gestoria
Vélez-Rubio, Almería, Spain
Email: hello@holagestoria.es
Phone: +34 950 794 808
WhatsApp: +34 950 794 808

13. Supervisory Authority

You have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD):

Agencia Española de Protección de Datos
C/ Jorge Juan, 6, 28001 Madrid
www.aepd.es