Terms of Service

1. Acceptance of Terms

By accessing this website or using Hola Gestoria's services, you agree to be bound by these Terms of Service. If you do not agree, you must not use the website or services.

2. Scope of Services

Hola Gestoria operates as a digital gestoria — a modern, online service providing general support with paperwork and administrative processes in Spain.

Our services include but are not limited to:

• Help with paperwork and document preparation
• Assistance with administrative and bureaucratic processes
• NIE and TIE applications and renewals
• Driving license exchange assistance
• Empadronamiento registration help
• Tax form preparation (Modelo 720, Renta, etc.)
• Social Security registration assistance
• Autónomo registration support
• Vehicle registration assistance
• General information related to common procedures in Spain

2.1 What We Do NOT Do

Important: Hola Gestoria is not a regulated gestoría administrativa, not a law firm, and does not act as a lawyer, legal representative, or gestor administrativo. We do not:

• Provide legal advice
• Provide legal representation
• Act on behalf of clients in judicial proceedings
• Provide services that require a licensed attorney (abogado)

Any assistance is limited to administrative or informational support. For legal advice or representation, users must consult a qualified and licensed lawyer in Spain.

2.2 Administrative Partners

For services requiring official submissions to Spanish authorities (such as Hacienda or Social Security), Hola Gestoria works with licensed gestoría administrativa partners who handle the formal filings on your behalf.

In these cases:

• Hola Gestoria provides English-language support, coordination, and document preparation
• Our licensed partners handle official submissions to government authorities
• You remain the client and principal throughout the process

This partnership model allows us to offer comprehensive support while ensuring all regulated activities are performed by appropriately licensed professionals.

3. No Legal Advice

Any information provided on this website or through our services is for general informational and guidance purposes only and does not constitute legal advice.

Users should not rely on our content or services as a substitute for professional legal advice.

No lawyer–client relationship is created by using this website or our services.

4. User Responsibilities

Users agree to:

• Provide accurate and complete information
• Review all documents before submission
• Submit all required documents in a timely manner
• Respond promptly to our requests for information
• Understand that final decisions rest with public authorities
• Not provide false or fraudulent information

Hola Gestoria is not responsible for errors resulting from incorrect or incomplete information supplied by the user.

5. No Guarantee of Outcome

Hola Gestoria does not guarantee:

• Approval of applications
• Processing times
• Decisions made by authorities

All outcomes depend on third-party public bodies and applicable regulations. While we have high success rates, we cannot guarantee approval of any application. The final decision rests with the relevant Spanish authority.

6. Fees and Payments

6.1 Fees

Fees, where applicable, are disclosed before services are provided. Our fees are displayed on our website and quoted at the time of service request.

Unless stated otherwise:

• Fees are for services rendered, not outcomes
• Government fees (tasas) are not included unless explicitly stated
• Notary fees, translation fees, courier costs, and medical examination fees are not included unless specified

6.2 Payment

Payment terms will be communicated at the time of service request. We accept bank transfer and card payments.

6.3 Refunds

Payments are non-refundable once work has commenced. Our refund policy:

• Before work begins: Full refund minus any government fees already paid
• Work in progress: Partial refund based on work completed
• Application submitted: No refund for our fees; government fees are non-refundable

Government fees paid to Spanish authorities are non-refundable regardless of application outcome.

7. Right of Withdrawal

In accordance with Spanish consumer law, users acknowledge that once a service has begun with their consent, the right of withdrawal may be lost.

Details will be provided prior to service commencement.

8. Service Delivery

8.1 Timelines

We provide estimated timelines for each service. These are estimates only. Actual processing times depend on:

• Spanish government processing times
• Appointment availability (cita previa)
• Completeness of documents provided
• Your responsiveness to our requests

We are not responsible for delays caused by government authorities.

8.2 Communication

We communicate via email, WhatsApp, phone, and our client portal. Our business hours are Monday to Friday, 9:00 - 18:00 CET. We aim to respond to all inquiries within 24 business hours.

9. Document Handling

We handle your documents with care and store them securely. Documents are encrypted and backed up. Original documents will be returned to you upon service completion where applicable.

10. Limitation of Liability

Hola Gestoria makes reasonable efforts to ensure that the information provided on this website is accurate and up to date. However, we do not guarantee the completeness, accuracy, or suitability of the information.

To the maximum extent permitted by law, Hola Gestoria shall not be held liable for:

• Decisions made by users based on the information provided
• Errors or omissions in content
• Delays, rejections, or outcomes of applications handled by public authorities
• Temporary unavailability of the website
• Indirect, incidental, or consequential damages arising from use of the website or services
• Losses resulting from incomplete or inaccurate information you provide

Use of the website and services is at the user's own risk. Our maximum liability is limited to the fees paid for the specific service.

11. External Links

This website may contain links to third-party websites. Hola Gestoria has no control over and assumes no responsibility for the content, policies, or practices of third-party sites.

12. Intellectual Property

All content on this website, including text, branding, logos, graphics, and design, is the property of Hola Gestoria or its licensors and is protected by intellectual property laws.

Unauthorised reproduction, distribution, or use is prohibited without prior written consent.

13. Termination

Either party may terminate services:

• By client: At any time, subject to our refund policy
• By us: If you breach these Terms, fail to pay, or provide false information

14. Governing Law

These Terms of Service are governed by Spanish law. Any disputes shall be subject to the jurisdiction of the courts of Spain.

15. Modifications

Hola Gestoria reserves the right to modify these Terms of Service at any time. Updated versions will be published on the website.

Continued use of the website constitutes acceptance of the updated terms.

16. Contact

For questions about these Terms, contact us:

Hola Gestoria
Vélez-Rubio, Almería, Spain
Email: hello@holagestoria.es
Phone: +34 950 794 808
WhatsApp: +34 950 794 808